YOUR PARTNER FOR A STRONG CAREER IN TECHNOLOGY

Service Desk Technicians in Fort Meade, MD at APEX Systems

Date Posted: 2/12/2018

Job Snapshot

Job Description

Job #:  813221

Role: Service Desk Specialist 

Location: Fort Meade, MD

Client: International Government Integrator

Technical Environment:

Windows 7/10, Adobe, Java, Chrome, JIRA

Overview:

Talented Service Desk Technicians needed to join a team of 7 in providing help desk and desk top support to appx 500 users in addressing Tier ½ level, systems and basic networking related issues.


Responsibilities:

  • Provide phone and in person support to Tier 1/2 tickets through JIRA, issues will be related to Windows and MS Office systems, Adobe, Java, Chrome, printers, remote connectivity, etc
  • Escalate issues to Networking or Systems teams when required
  • Assist users with migration from Windows 7 to Windows 10
  • Tracks trends and recommends corrective actions. 
  • Ensures compliance with applicable security and equipment accountability requirements.
  • Interfaces with System and Network Operations teams on integration issues and product research and installation testing.


Requirements: 

  • Ability to obtain and maintain a Secret clearance
  • Current certifications adhering to 8570 Baseline Compliance (IAT I) to include any of the following Network +CE, A+ CE, CCNA-Security, SSCP
  • 3-5 years of Helpdesk or Desktop support experience
  • Ability to troubleshoot and provide assistance for issues relevant to Windows 7/10, MS Office, remote connectivity and other basic networking
  • Experience with media management systems, DoD systems, and cloud-based solutions is highly desirable but not required