ServiceNow Arch in Glenview, IL at APEX Systems

Date Posted: 1/25/2018

Job Snapshot

  • Employee Type:
  • Location:
    Glenview, IL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Job #:  816452

ServiceNow Architect

 Job Information

Seeking a ServiceNow Service Solution Architect to guide and lead the delivery and maintenance of a ServiceNow ITSM transformation. 

Your Role

As a ServiceNow Architect, you will design, develop, and implement solutions that replace legacy manual processes, quickly find/order what they are looking for, detect/report/resolve issues in time, manage and monitor success of their own services, eliminate gaps, identify opportunities for growth and huge savings and so much more... 



  • Lead the design, development, configuration, and maintenance of enterprise Service Management solutions using ServiceNow. Accountable for technical solutions proposed/implemented and all changes pushed to production environment

  • Oversee in the design and maintenance of a global configuration management database (CMDB) in ServiceNow

  • Deliver passionate, persuasive, strategic, and technically competent ServiceNow expertise to our global user and customer base

  • Serve as the Subject Matter Expert (SME) on ServiceNow. Advise customers/users on workflow design

  • Manage workload of an offshore development team. Provide functional guidance in their day-to-day activities. Advise them on following best practices and industry standards.

  • Development effort includes (but not limited to) enhancements, customized portal webpages, portal consolidation, automated workflow solutions, advanced scripting of business rules, UI policies, client scripts, 3rd party software integrations, bi-directional API-based solutions etc.

  • Lead administration of ServiceNow instances (environment sync, upgrades, quarterly patches etc.)

  • Stay current with capabilities of ServiceNow platform. Be proactive about knowledge sharing

  • Assist in defining service management strategy for the enterprise


    Required Qualifications

  • Bachelor's degree in computer science, computer engineering, management information systems, related discipline, or equivalent experience

  • 5+ years of professional experience in design and development in ServiceNow

  • Certified ServiceNow Application Developer

  • System integration experience using web services and other web based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP

  • Deep understanding of ServiceNow platform capabilities

  • Expert knowledge of ITSM and ITIL

  • Experience implementing best-practices and procedures


    Required Skills and Abilities

  • Demonstrated leadership, teamwork, and collaboration in a diverse professional setting

  • Ability to handle multiple tasks and deliver them on time, exhibiting a high degree of proactive “hands-on” thinking and acting

  • Independent motivated self-starter with strong work-ethic

  • Ability to deal with ambiguity in a fast-paced environment where every change affects the experience of our customers and users world-wide

  • Strong ability to quickly learn and comprehend business processes and problems in order to effectively develop technical solutions to the requirements

  • Effective communication skills to interact with all levels – from C-level executives to developers


    Preferred Qualifications

  • Database design/architecture

  • Certified ServiceNow Implementation Specialist

  • Certified ServiceNow System Administrator

  • Formal ServiceNow training in areas such as: 

    Advanced System Administration

    System Implementation Specialist

    Performance Analytics

    ServiceNow Scripting

    ServiceNow Orchestration

    ServiceNow Discovery

  • ITIL V3 Foundations Certification

  • Agile/SCRUM Training/Certification










EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 844-463-6178.