ServiceNow Subject Matter Export in Baltimore, MD at APEX Systems

Date Posted: 7/1/2019

Job Snapshot

  • Employee Type:
  • Location:
    Baltimore, MD
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Job #:  975709
Apex Systems has an immediate need for a ServiceNow SME in Baltimore Maryland to support one of our larger government client integrators. 
- The resource is expected to work remotely with periodic trips to Baltimore, MD to meet with the team and the customer. Per program and the customer direction, the contractor will be responsible, to include, but not limited to:
- Develop custom workflows utilizing modern web technologies.
- Configure out of the box workflows and create/maintain custom workflows.
- Integrate ServiceNow applications with 3rd party partners.
- Rapidly prototype new solutions.
- Design and develop solutions that leverage ServiceNow modules like ITSM, Discovery, CMDB, Knowledge, and ITOM using configuration and custom Javascript.
 -Troubleshoot and resolve problems.
- Orchestrate and automate tasks.
- Responsible for the design and build of ServiceNow Applications and integration to other applications and platforms; including architecture, languages, best practices and methodologies in an Agile Scrum environment.
- Provide strong development and project on-track and on-task and collaborate on an ongoing project in both new and enhancements development between engineers, developers, analyst and other team members.
- Follow, maintain and apply documentation best practice policies, procedures and process throughout ServiceNow development.
- Work closely with business and IT teams to gather input to support ongoing business needs for Service Now configuration, implementation and support.
- Review and apply any additional UI/UX requirements from external and internal team and align into ServiceNow development.
- Developing user friendly catalog items with experience writing orchestration workflows such as Content Management, Web Services
Utilizes available programming methodologies and languages and adhere to coding standards, procedures and techniques while contributing to the technical code documentation.
Support data migration as needed.
- Design and implement solutions following established Configuration Management policies and standards.
- Integrate data from multiple data sources into a unified CMDB, ensuring data quality and integrity are maintained. 
- Assist in design, build and management of innovative end-user centric solution using CMS’ITSM to provide an automated online Product Catalog that is efficient and cost effective, contains relevant technology, and has the flexibility to add products.
- Assist in developing detailed concept an implementation plan for the ITSM portal and Product Catalog.
- Assist in developing ServiceNow Design Plan to request design/layout changes to enhance the programs service delivery model in conjunction with CMS and CMS other contractors. 
EEO Employer
Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178-6178.