Software QA Test Lead - ServiceNow in Franklin, WI at APEX Systems

Date Posted: 8/16/2019

Job Snapshot

Job Description

Job #:  999403
Our great Fortune 500 client in Franklin, WI has an immediate opening for a  Software QA Lead for a ServiceNow project. If you are interested please apply with resume to
The Software Quality Analyst is responsible for overall quality assurance throughout the application development cycle for Service Now. Through the leadership provided by the Product Management, the Software Quality Analyst will partner with the development team for overall quality. This role is specific to QA testing against ServiceNow, so strong QA fundamentals are required, in addition to the context of the ServiceNow platform and SACM, ITSM, and workflow. 


(80%) Validation of Quality Applications 

• Participate in developing and documenting User Stories, including testing estimates and validation tests 

• Create tests – ideally up-front but on a just-in-time basis per feature if needed 

• Analyze the product features, and the product as a whole, to ensure it behaves as intended 

• Ensure that components and features are complete, based on the customer definition of “done” 

• Execute tests and improve iteratively as new features become part of regression and other test cycles 

• Develop, document, and maintain the test cycles, tests and test steps for software, services and hardware 

• Ensure the appropriate test environments are in place and controlled 

• Ensure that software development, defect and release procedures are documented and followed 

• Work with teams to manage developer and production release of software 

• Participate in developer integration, system integration, and acceptance testing with other team members to ensure all areas of the application are fully tested and issues are clearly logged and prioritized consistently 

• Provide manual and automated exploratory testing to understand the feature and how it is implemented, to find additional or unexpected behavior, and to refine and define additional test cases for the feature 

• Automate individual tests where applicable in collaboration with other SQA team members 

• Ensure tests are executed within the automated continuous testing framework wherever feasible 

• Ensure all non-functional requirements (load, performance, scalability, security, usability, etc.) are met 

• Manage the defect log and ensure issues are resolved, including validation of the fix 

• Certify software functionality for new Production releases, including publishing Defect and Test metrics 

• Act as the entry point for the Help Desk to provide an initial review and assessment of reported defects 

(20%) Continuous Improvement 

• Coach other team members and collaborators, where appropriate 

• Assists in defining and refining standards and best practices. Facilitate and participate in Retrospectives to simplify, automate and improve processes and tools
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178-6178.