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Specialist Customer Accounts & Billing in San Antonio, TX at APEX Systems

Date Posted: 6/13/2019

Job Snapshot

  • Employee Type:
    Contractor
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    6/13/2019

Job Description

Job #:  969789
Required Function 1:
Provides assistance to CPS Energy customers with information regarding customer accounts. Processes orders to satisfy customer requests, researches billing related issues, assesses charges for service connections and works emergency Call Duty. Serves as a resource in the investigation and resolution of issues related to customer billing and collection of accounts receivable, including research and analysis of gas, electric and non- commodity accounts, products, services and collection activities.
Required Function 2:
Keeps records of customer interactions and transactions, recording details of inquiries, complaints and comments as well as actions taken
• Checks to ensure that appropriate steps were made to resolve customers' concerns.
• Arranges for billing.
• Refers unresolved customer grievances to designated departments for further investigation.
• Contacts customers to respond to inquiries or to notify them of any past due or uncollected items.
• Resolves customers' service or billing complaints by performing activities such as refunding money and adjusting bills.
• Analyzes information and evaluates results to choose the best solution to solve problems.
• Reviews account for historical transactions.
• Obtains and examines all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
• Performs other duties as assigned.
Additional Job Requirement 2:
MINIMUM QUALIFICATIONS:
• High School diploma or GED
• Experience using SAP
• Ability to effectively communicate both written and oral.
• Proficiency in MS word, Excel, PowerPoint and Outlook.
Additional Job Requirement 3:
Preferred Qualifications
• Bilingual
Additional Job Requirement 4:
Working EnvironmentIndoor work, operating computer, manual dexterity, talking, hearing, repetitive motion. Use of personal computing equipment, telephone, multi- functioning printer and calculator. Ability to travel to and from meetings, training sessions or other business related events. After hours work may be required.
Additional Job Requirement 5:
Indoor work, operating computer, manual dexterity, talking, hearing, repetitive motion. Use of personal computing equipment, telephone, multi- functioning printer and calculator. Ability to travel to and from meetings, training sessions or other business related events. After hours work may be required.Physical DemandsExerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
 

•If interested, please contact vdelagarza@apexsystems.com with attached copy of updated resume as well as the best time to follow up with a call
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EEO Employer
Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178-6178.