Splunk Support in Charlotte, NC at APEX Systems

Date Posted: 8/22/2018

Job Snapshot

Job Description

Job #:  876510

Apex Systems is looking for a Splunk Production Support Specialist:

  • Supports the 24x7 day-to-day maintenance of the infrastructure application systems in operation, including tasks related to identifying and troubleshooting application and data issues and issues resolution or escalation
  • Ensure Handover / takeover from/to Shift on pending issues and ensure effective resolution
  • Performing root cause analysis for recurring problems by partnering with other teams to develop long-term resolutions, including implementing preventative measures to minimize problems and production outages
  • Resolving and documenting incident and service tickets in a timely manner according to Service Level Agreements (SLAs) or assigned completion dates
  • Performing testing and shakeout procedures during/after active incidents or deployments during or after regular business hours
  • Manages activities related to maintenance of the application systems that are running the daily operations of the firm
  • Manages the production changes in a collaborative environment in accordance with lifecycle methodology and risk guidelines and data management
  • Develop custom automation in order to streamline support processes
  • Strong problem root cause diagnosis skills and desire to learn products, applications and technology
  • Ability to work as part of a team - Candidate will work closely with both the Engineering, Development and other Operational teams.
  • Monitor Production environments / scheduled jobs and identify improvement to monitoring.
  • Drive standardization for new onboarding processes and controls.

 

Job Requirements

  • Minimum of 8+ years with hands on experience supporting multiple infrastructure applications i.e. BladeLogic, BMC Discovery, FlexNet, AppPortal
  • Strong background in UNIX, Linux, Wintel, Perl/Shell scripting, as well as ability to write SQL to extract, Oracle databases and JAVA
  • Hands on experience with using Splunk and Remedy
  • Experience with large distributed environments (50,000+ servers).
  • Experience with automation development with BMC Atrium Orchestrator
  • Experience in server administration with Red Hat Enterprise Linux and Windows Server.
  • ITIL processes knowledge: Incident Management, Request Management, and Problem Management
  • Excellent communication skills and user handling skills
  • Self-starter with a strong work ethic who is equally capable of working in a collaborative manner.

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178