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Sr. Business Systems Analyst in Durham, NC at APEX Systems

Date Posted: 12/7/2018

Job Snapshot

Job Description

Job #:  918963

Our Client is looking for a Sr. Business Analyst to join their team in Durham, NC. If interested please send your resume to Kyle at!



This resource is being brought in to assist with the business testing of a database utilized to support the financial claims management of several vendors. This is expected to be a 8-9 month effort. This time frame includes on boarding and testing. There is a possibility that this resource would be converted to full-time. 
Utilizing strong functional/technical area knowledge of and expertise with relevant systems/applications, the incumbent defines, evaluates, and validates requirements, business functional design, and technical design for complex business issues within their domain areas. They act as a liaison representing their department and the processes and workings within it to develop effective technical solutions and minimize operational and system/application impacts. Coordinates with IT to support problem resolution, testing, software upgrades and related projects of a more complex nature. 
Job Description 
Technical Support/Business Expertise 
• Provide advanced technical knowledge and support in operational system/application and procedural issues to the business and IT. 
• Use judgment and initiative to review, analyze and develop solutions for business systems while identifying and quantifying the business impact of those solutions. 
• Provide systems analysis expertise and regularly considers the business implications of the application of technology to the current business environment 
• Coordinate ongoing user support for ad hoc questions, inquiries, and service requests. 
• Ensure efficiency of reporting and data tools for supported business area use and for trend analysis. 
• Assist less senior Business Systems Analysts to enhance overall team performance 
Issue Resolution 
• Facilitate the resolution of large, complex production system problems by 
o Performing initial triage for severity and business impact of system/application failures. 
o Troubleshooting and analyzing to determine root cause of issues, 
o Developing applicable business processes and solutions to ensure quality, cost effectiveness, timeliness of customer service, and regulatory requirements and mandates are met. 
o Coordinating with IT, other teams and vendors as needed to devise, test and implement long term remedies. 
• Coordinate the development of system support processes with IT; coordinate daily to resolve production support issues, including application failures and user errors; document, track and report all system support activities 
Business Testing 
• Coordinate and develop testing plans with Business area and IT 
o Serve as point of contact for business testing activities and influence testing strategy to ensures testing will appropriately meet business requirements 
o Develop, document and may, in some cases, execute test plans and scenarios 
o Analyze and verify results for accuracy, relevance and completeness. 
o Provide impact assessments and make recommendations to the business owner regarding issues, risks, etc. 
• Assist IT and help identify business area impacts for hardware and software upgrades, security changes, and architectural enhancements as needed. 
Hiring Requirements 
• Undergraduate degree with 3 years of application/systems analysis experience (i.e. testing, project team work related to system functionality/process development). 
• If no degree, 6 years application/systems analysis experience 8 years experience in relevant business function developing significant technical skills with associated applications/systems 
• Direct experience with automated tools to perform analysis and reporting (i.e. Business Objects, query writing) is required. 
• Some project coordination experience is required. 

Hiring Preferences 
• IT testing experience 
Finance knowledge 
Mobius experience 
Quality Center experience preferred 
• Experience in consultative role preferred. 
• Demonstrated facilitation skills that include workgroup leadership and/or problem resolution across multiple groups. 
• Project management skills. 
• Focus on proactive and creative solutions to meet current and future business needs. 
• Ability to read, interpret and apply technical specifications 
• Commitment to excellent customer service. 
• Focus on accuracy and attention to detail. 
• Excellent oral and written communication skills. 
• Ability to work in cross-functional project teams. 
• Excellent analytical and problem-solving skills, including ability to interpret and present quantitative data. 
• Ability to manage multiple priorities, work independently and meet deadlines. 
• Process focused 
• Solid PC skills with Excel 









EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178