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Sr. IS Analyst in Boston, MA at APEX Systems

Date Posted: 2/12/2019

Job Snapshot

Job Description

Job #:  940126

Sr. IS Analyst Opening in Boston, MA!

 

Apex Systems combines with parent company On Assignment to make it the 2nd largest IT staffing agency in the country.

Apex has an opportunity for a Sr. IS Analyst role in the Boston area. This is a 6 Month Contract to Hire position and the pay rate is flexible depending on experience. Here are the details: 

For applicants who are interested in this Sr. IS Analyst opportunity; please send a Word resume to Cassie Wagner, Technical Recruiter, at cwagner@apexsystems.com.

 

Position: Sr. IS Analyst
Apex Job ID: 940126
Location: Boston, MA
Rate: Flexible depending on experience
Duration: 6 Months Contract to Hire

 

Position Description:

OVERVIEW:

The Senior Information Systems Analyst is a lead support position that directly impacts customer care at both local and remote support sites. The incumbent should exhibit advanced technical ability, along with outstanding interpersonal skills as there is daily interaction with customers. In addition to providing 2nd and 3rd level support.

 

ESSENTIAL DUTIES:

  • Troubleshoot and repair Level 2 hardware, to include various server platforms.
  • Troubleshoot issues on I P Telephony phone systems in conjunction with corporate telecom department.
  • Troubleshoot and resolve issues with Skype for Business and various Video Conference Systems
  • Support remote regional work sites via support trips as necessary.
  • Maintain regional hardware inventory management in compliance with company guidelines.
  • Manage regional disaster recovery plan(s) in compliance with company guidelines.
  • Assist senior Level 3 support in troubleshooting and repairing enterprise wide systems issues as needed.
  • Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to customers.
  • Perform routine administrative tasks as needed (i.e. time reporting, updating trouble tickets in help desk system, etc.).
  • Act as secondary contact for severe outage tickets issued by the Service Desk.
  • Direct/Support installation/setup of IS activities related to new regional/office locations.
  • Contribute to improvement of company IT policies and procedures.

 

QUALIFICATIONS:

  • Excellent interpersonal communication and customer care skills
  • Excellent organizational skills
  • Must be team goal oriented
  • MCSE or other network focused industry certification a plus
  • Advanced troubleshooting skills
  • The incumbent must be flexible as there may be workweeks that require more than 40 hours to ensure the positions expectations and responsibilities are met.

 

EDUCATION AND EXPERIENCE:

  • Bachelor’s degree in Computer Science or other technical discipline or at least five years of related work experience
  • Five plus years of experience in computer systems or IT support, with technical proficiency in operating systems; strong verbal and written communications skills a must
  • Minimum 5+ years of experience supporting users in a client-server networking environment
  • Minimum 3+ years Help Desk experience or equivalent support format
  • MCSE or other network focused industry certification a plus

 

ENVIRONMENT:

100% performed in climate-controlled internal office environment working under normal office conditions.  May require some travel (less than 5%). While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands and finger to feel and handle; reach with arms and hands; talk and hear.  While performing the duties of this job, the employee frequently is required to stoop, kneel, and crouch; lift weight or exert a force up to a maximum of 25 pounds.

 

Job Requirements

  • 5+ years of experience Tier 1&2 desktop support
  • Ticketing system experience
  • Video conferencing experience specifically Skype would be a plus

Desired Skills:

  • Tier 3 exposure
  • Having worked with VPs and Executives

Additional Benefits:

For this opportunity, you will also be eligible for benefits through Apex for the contract period, 401K, medical/health benefits options, a W2 hourly rate, weekly pay, and direct deposit!

Perks:

  • Growing team and company

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at   844-463-6178-6178.

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178