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Sr. IT Technician in Palo Alto, CA at APEX Systems

Date Posted: 2/13/2019

Job Snapshot

Job Description

Job #:  886021

TITLE: Senior IT Technician

INDUSTRY: Healthcare/ Hospital

LOCATION: Palo Alto

DURATION: 3 month contract to hire

The IT Technician is responsible for onsite installation, configuration, repair, and maintenance for a variety of end user and network devices. Additionally provide L2/L3 support as required and work with the Service Desk and desktop engineering teams to identify and remediate recurring issues. 

Duties:

  1. Work with desktop and network engineering and network teams to identify, diagnose, and resolve recurring incidents in the field.
  2. Resolve escalated service delivery issues and interact regularly with IT customers, including communicating issues to the appropriate internal stakeholders, and support communications to the field regarding service delivery issues.
  3. Perform root cause analysis on recurring issues and communicate results with desktop engineering, network engineering, and service desk teams.
  4. Provide service and customer support during field visits or dispatches, representing the client's IT in a professional and businesslike manner.
  5. Oversee all onsite installation, configuration, repair, and maintenance of desktops, laptops, tablets, mobile devices, associated peripherals, and related software.
  6. Oversee onsite initial basic network troubleshooting, port activation and deactivation
  7. Oversee onsite updates, configuration changes, and installations of hardware and software, and diagnose technical problems to determine proper solutions.
  8. Assist field technicians with diagnosing problems before arrival, determining needed parts and documentation to minimize down time and multiple trips.

Education

  • Four year college degree or advanced certifications (e.g. Microsoft Technology Associate (MTA)

Experience

  • Five to Nine (5-9) years of related work experience; experience in a healthcare IT environment preferable.

License/Certifications

  • Must have clean driving record
  • CompTIA A+
  • Certified Asset Management Professional (CAMP) preferred
  • Certified Hardware Asset Management Professional (CHAMP) preferred

 

 

 

 

 

 

 

 

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178