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Sr. NOC Engineer-10625-NB in Northbrook, IL at APEX Systems

Date Posted: 2/12/2019

Job Snapshot

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Job Description

Job #:  939073

We are currently recruiting for a Sr. Storage Service Engineer to join our Network Operations Center. This is a contract position for our weekend shift, we are looking for people with SAN/NAS operation/support/troubleshooting experiences and skills and can hit the ground running. This is a support role with the following responsibilities:
* Resolve complex or critical infrastructure incidents and problems. Ensure all related incidents and problems are appropriately resolved.
* Lead efforts to analyze and resolve complex system/service incidents and balance the workload against incident priorities.
* Adhere to the NOC / Enterprise and Local change policies and ensure that you subscribe to one over shoulder requirement, when making incident changes in production.
* Support responsibilities include 13x3 weekend rotational support, troubleshooting, incident notification and resolution, problem management, post-mortem analysis, and root cause identification.
* Support a production environment running C-Mode NetApp NAS filers, 60+ SAN switches, and 20+ San Storage Arrays
* Support internal enterprise-wide users: troubleshooting and providing problem resolution for NAS and SAN Storage environment.
* Build strong, positive relationships with internal team members, engineering teams, and field users in business offices and call centers.
* Ability to work effectively in a team environment.
* Provide focus and rigor around high availability incidents, driving the incidents which are user impacting, high profile and/or multi-application through to resolution, while communicating the status (outages and returns to service) to leadership.
* Perform trending and performance analysis on incident data to identify potential problems.
* Manage vendors relationships and ensure that necessary escalation documentation, as it relates to vendor support.
* Self-starter with strong problem-solving skills and who has the ability to work effectively in a team environment
* Good troubleshooting, problem-solving, and analytical skills.
Required Qualifications/Skills
* At least 3+ years of SAN (HDS, Pure) and NAS (NetApp) experience
* Solid understanding of SAN and NAS storage technologies and protocols.
* Experience in troubleshooting SAN/NAS problems.
* Hands-on experience with SAN and NAS Storage systems:
SAN Storage Arrays: HDS VSP, G1000, Pure, EMC VMAX
SAN Switches: Brocade DCX/DCX4-S, Brocade 7800, Brocade 8510
SAN Management: Hitachi Dynamic Tiering, Hitachi Command Suite 8.x
NAS Storage: NetApp
NAS Replication: NetApp SnapMirror
NAS Management: NetApp OnCommand Unified Manager
* Exposure to SAN Administration including zoning, LUN security, and HBA configuration.
* Experience with Sun/Solaris (UNIX), Red Hat Linux, and/or MS Windows Server 2008/2012
* Exposure in enterprise backup Rubrick and data protection technologies
Preferred Qualifications/Skills
* BA/BS in Computer Science, Information Systems, or MIS, or equivalent support experience in a large datacenter environment
* DataDomain Appliance.
* Monitoring Software: HBSM 8, Virtual Instruments.
* Knowledge and experience with VMWare/Vcenter.
* Good verbal and written communication, interpersonal and customer service skills.
* Ability to update job knowledge by participating in educational opportunities.
* Good troubleshooting, problem-solving, and analytical skills.









EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178