Sr. Support Specialist in Bloomington, IL at APEX Systems

Date Posted: 10/11/2018

Job Snapshot

  • Employee Type:
    Contractor
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    10/11/2018

Job Description

Job #:  903069

You will provide exceptional customer service and technical support for both onsite and remote employees. You will triage, resolve, and escalate (when necessary) users’ technical issues related to common business operational applications and driver issues. You will administer user accounts including system; lockout resolution; and software maintenance and upgrades. Timely initiation and maintenance of communication with users is expected in this position; customer service and technical skills are equally important. 

 

Primary Tasks of Resource

  • Support collaboration team with Office 365 Level 3 support (Skype, Exchange Online, OneDrive, etc.)
  • Watching ticket queue, help with questions, break/fix or move/add/change type work
  • Help with residual questions from recent Office 2016 upgrade
  • Monitor functional mailbox with some how-to questions
  • Maintain a sense of urgency and professionalism when following up with users
  • Lend knowledge on some eDiscovery/legal side
  • Agile environment

 

 

 

 

 

 

 

 

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178