Support Engineer in Fargo, ND at APEX Systems

Date Posted: 6/5/2018

Job Snapshot

Job Description

Job #:  854028

Support Engineer 3- Exchange (o365, Exchange on Prem, Identity)

Responsibilities

  • To represent the company with corporate customers via telephone, written correspondence, or electronically service and assist them in resolving technical issues utilizing products and technologies.
  • To demonstrate customer engagement skills, managing customer needs directly.
  • To demonstrate strong interpersonal and communication skills, while working with varying audiences from highly technical engineers, to developers and architects, as well as executive-level management.
  • To thrive in a fast-paced, dynamic environment.
  • To be flexible with your schedule as hours will be based on business needs.
  • To be able to multi-task and yet deliver results consistently.
  • To be a Self-starter with a strong bias for action.
  • To be able to articulate potentially complex technical problems in a simple way
  • To provide constructive feedback and new ideas that will potentially add to team’s success.
  • To manage, at technical support level, the critical situations that may involve challenging technical issues, diverse audiences and potentially politically hot.
  • To constantly show strong customer service, accurate and logical problem solving, and communication skills, plus the ability to work in a team environment.
  • To constantly be available for case assignment and initial response as per Microsoft support case management standards.

Basic Technical skillset required:

  • 3+ years of Level3 support experience in Exchange Server versions (2010, 2013, 2016) in addition to strong demonstrated knowledge in Microsoft products like Outlook, TMG, IIS and Windows servers. 
  • 1+ year of experience for collecting, reading and analyzing network traces and product logfiles.
  • 1+ year experience applying a logical and methodical approach for problem solving.
  • Strong troubleshooting skills and technical experience in Networking/DNS and Active Directory.

Preferred Technical skillset required:

  • Experience supporting Exchange in Office365 hybrid deployments.
  • Experience deploying and supporting system integrations to Microsoft products.

Hours of Operation, 8AM - 8PM CST, 5x8 shifts, some weekends

If interested, please reach out to Kate at kmackereth@apexsystems.com

 

 

 

 

 

 

 

 

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystemsinc.com or 844-463-6178.