Support Specialist I in South Jordan, UT at APEX Systems

Date Posted: 9/9/2019

Job Snapshot

Job Description

Job #:  1006527
Apex Systems has a client support specialist I position open with a healthcare client in SLC, Utah. 
Essential Job Functions 
  • Answer user inquiries via phone and email regarding software operation to resolve problems 
  • Troubleshoot and research problems through reading Knowledge Base Articles, reading Technical Manual(s), conferring with other Technical Support Representatives (TSR), Team Leaders or Supervisors  
  • Follow up in a timely manner with status updates to customers 
  • Maintain records daily of each customer case in communication tracking software 
  • Contribute to Knowledge Base Articles for sharing with other TSR 
  • Ability to communicate, write clearly and document problems/issues to co-workers 
  • Perform other duties as needed and directed by Supervisor or Team Lead 

Must be able to work any shift between the hours of 6am to 6pm MST Monday - Friday. 
Job Requirements 
  • Minimum of one year of work experience in a medical office environment, customer service, IT, or support desk role 
  • High School diploma required; Associate's degree preferred 
  • Excellent verbal and written communication skills, particularly phone and email correspondence 
  • Ability to listen to and understand client issues and respond appropriately 
  • Personal track record of being thorough, courteous and responsive in customer service 
  • Ability to analyze information and use logic to address client issues and problems 
  • Ability to coolheaded manage difficult or emotional customer situations 
  • Eagerness to quickly achieve a high level of understanding of the software and configuration options, and be able to communicate the value of these features to clients 
  • Ability to assist with development and maintenance of help tools for users (e.g., knowledge base articles) 
  • Professional in appearance and attitude 
  • Ability to conduct training and presentations 
  • Ability to work independently and as part of a team 
  • Willingness to be available on-call occasionally for after-hours issues 

EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178-6178.