Support Technician II in Cranberry Township, PA at APEX Systems

Date Posted: 4/17/2018

Job Snapshot

Job Description

Job #:  840695

Apex's Client in Crandberry Township PA is looking for an IT Field Tech to join their team on a long term contract basis. The Support Technician is solely responsible for all Technology at the operation location(s) in order to conduct business.  The Support Technician provisions and maintains end user computing devices (e.g. desktops, laptops, tablets, mobile phones, and peripheral devices such as printers, scanners, fax, and copy equipment). The Support Technician installs and troubleshoots hardware, software, and network problems, escalating to the responsible area with accurate information, and providing technical guidance and oversight. There is a the potential to go permanent with this company and while on contract you are eligible for benefits, a 401K and free/reduced price technical training via Apex. 

 

I you are interested in learning more please email your resume to keelam@apexsystems.com  and we will follow up ASAP!

 

Key Responsibilities

  • Provide customer service coverage on sales days
    • Required to report 2 hours prior to every sale
    • Some sites have night, weekend or holiday sales.
  • Check that all equipment works before sales days
  • Run remote/mobile sales
    • Mobile sales may require up to 5 hours of travel per day
  • Attend auction leadership meetings and calls for regional IT, project, and process management.

Essential Knowledge, Experience & Qualifications

  • Working experience in Series/AS400 support
  • Working experience in wireless (Mobile, WiFi, WAP)
  • Working experience in network
  • Working experience in audio/visual  

Required Experience 

  • High school degree
  • 3 – 5 years of working experience
  • Working experience supporting end-user computing devices
  • Working experience troubleshooting Windows and Mac operating systems
  • Working experience troubleshooting mobile operating systems (iOS and Android)
  • Working experience working with a ticket management/service desk system
  • Working experience as a participant in a change management process
  • Working experience of Microsoft Office products
  • Strong problem solving and communication skills required.  Ability to manage relationships while being consistent and providing quality. Candidates must also have functional and technical expertise, show initiative, be customer focused, and work well in teams.  Must be able to independently prioritize daily workload.
  • Ability to sit or stand for prolonged periods of time.  Vision abilities required include close, distance, color, and depth perception. Light lifting of up to 50 pounds.

Work under pressure with time constraints; regular change in work tasks/duties.  Travel when needed with short notice and be available for after-hours/weekend emergencies.

 

 

 

 

 

 

 

 

 

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystemsinc.com or 844-463-6178.