System Center Support in Orlando, FL at APEX Systems

Date Posted: 1/31/2020

Job Snapshot

Job Description

Job #:  1044400


Helpdesk Support
 
Apex Systems, the nation’s 2nd largest Information Technology staffing firm, is looking for a Helpdesk Support opening who excels in their role, and are committed to delivering an exceptional experience for our client's internal and external end users and clients. We look for individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect, encourage success and build relationships?  We are looking for people like this to join our friendly, engaged, professional team.  
 
This is a yearly rolling contract in Orlando, FL.
 
Please send your resume to Michelle Pavese at mpavese@apexsystemsinc.com
 
Only qualified candidates who meet the below requirements will be considered.
 
Title: Helpdesk Support  
Location: Orlando, FL 32839
Duration: yearly rolling contract  
Position Summary:
An analyst in this position is the first point of contact for our customer’s day-to-day technical issues. This person provides customer support by troubleshooting and resolving enterprise hardware and software problems.

• Answer telephone calls, e-mail inquiries, and visiting customers experiencing technical problems

• Install, configure, deploy, maintain, and ensure the effective operation, within standards, of all end-user hardware, software, and mobile devices. Some of these devices are: o Hardware: desktop PCs, tablets, peripherals equipment, printers, air cards, clocks, etc.
o Software: Windows OS, Microsoft Office, applications, VPN, Netmotion

• Monitor, respond to trouble calls, and provide end-user training in use of equipment and software

• Analyze, troubleshoot, prioritize, communicate, and resolve incidents expeditiously both remotely and/or on-site

• Utilize excellent customer service skills and exceed customer’s expectations

• Exhibit proficiency in Windows based applications such as IE, Chrome, Java, Adobe, etc.

• Apply excellent written and verbal communication skills to convey technical and non-technical terms

• Ability to document technical procedures/solutions to update Support Center documentation

• Interact and coordinate resolution of problems with internal/external IT groups and/or vendors

• Knowledge of MS Exchange, Active Directory, and Network protocols

• Shift work; may be required to work a flexible schedule, including nights, and weekends
 
 
 
 
 
 
 
 
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178.