Systems Analyst in Chicago, IL at APEX Systems

Date Posted: 6/8/2018

Job Snapshot

Job Description

Job #:  846736

Location- Downtown, Chicago IL

Duration- Long term contract

Tittle- Financial Applications/Systems Analyst

Job Description:

This position is responsible for support and maintenance of the banks consumer and commercial banking applications and interfaces from both a technical and business perspective.  The Systems Analyst works with the business toward understanding their use of banking services.  He/she plays an integral role in working with the vendor on the changes, installation, configuration, system integration testing and evaluation of enhancements and new technologies producing deliverables related to specific projects.  In addition, this role provides the day-to-day support of applications and interfaces through troubleshooting issues and working with the vendor on quick resolution.  He/she partners with the vendor to ensure quality services and solutions meeting defined SLAs.  Other responsibilities include creating metrics to identify trends and negotiating contracts and renewals. In addition, this position may provide support to other applications, as required.

Key Responsibilities:

Responsible for day-to-day support and maintenance of consumer and commercial banking applications and interfaces partnering with vendor(s) to ensure quality services.  Includes troubleshooting and resolving system-related production issues, working with vendors to identify root cause and ensuring fixes/solutions are implemented with quality meeting SLAs.  Act as a liaison between the vendors and business ensuring timely resolution and follow-ups of work activities.

Administer, author and configure systems for Deposit Origination, Service Request Management and Sales Management, including but not limited to, workflow customization, data management, forms, choice list, rules, distributions, data elements, page customization, etc.  Administer other banking applications and interfaces.  Create change requests and apply approved change requests to system functionality and configuration.

Partners with vendor(s), business liaisons and others to understand both business and system requirements.  Modify, enhance and/or create solutions to meet business requirements.  Review, plan, test and implement system upgrades and enhancements. Review system patches and updates by vendor to ensure minimal system impact.  Participates on project teams producing quality and timely deliverables.  Perform unit testing of solutions prior to moving to production. 

Builds and leverages metrics, incident reports, availability reporting and trends to decrease overall system downtime and improve systems operations. 

Builds and/or maintains system and support documentation, procedures and guidelines for the Application Support team, Service Desk and others.  Other duties as assigned and support of other applications.









EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 844-463-6178.