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*Systems Engineer III in Elk Grove Village, IL at APEX Systems

Date Posted: 1/12/2019

Job Snapshot

Job Description

Job #:  921221


  Description: This Support position in IT Command Centers Application Recovery Team (ART) requires on-site shift work providing 7x24 operational support for Application Recovery, distributed systems in Unix/Linux, Windows, Virtual (VMWare, HyperV) and Middleware environments. Responsible for day to day monitoring performance and availability of enterprise applications, system performance and analysis of alerts from various tools and restoration of services. Familiarity with standard concepts, practices and procedures within IT Operational Support. Relies on experience and judgment to plan for shift workload and participate in planned change activities as well as incident follow-ups. Creatively managing multiple alerts and incidents to ensure high impacting scenarios are prioritized appropriately and addressed quickly to reduce system impact.
Responsible for providing day to day support for Application Recovery and Availability, System Administration via pro-active monitoring for Windows and UNIX/Linux (HPUX, AIX, Solaris, Linux) environments. Understanding of various Microsoft tools is a plus. Additional monitoring and support required for critical processes in Middleware, Database, Storage and Backup areas. Troubleshooting and familiarity with various Middleware components (Messaging technology, Weblogic, Websphere, TomCat, DataPower) is essential. Strong knowledge of Enterprise Monitoring Tools such as HP Openview, SiteScope, SCOM, AppDynamics and Big Panda is critical. Familiarity with Ticketing System (ServiceNow) is a plus. Responding to alerts from the enterprise monitoring tools, automation and escalation from IT Service Desk. Work with cross-functional teams throughout IT to isolate and resolve unplanned outages.
List of requirements in order of priority:
* Experience with application performance tools, intermediate Systems Administration experience in Unix/Linux and Windows server environment required
* Quickly and effectively support incident response process, provide troubleshooting expertise using various monitoring tools during incidents and engage in problem management follow-up to implement improvements to prevent similar incidents
* Able to work well with Application support, Server Operations, Network Operations, Middleware, Database and Dev Ops Support teams (on-shore & off-shore) and respond to user reported issues
* Minimum 1-2 years of experience in an operational support role is essential
* Ability to independently solve system problems and be self-directed, having attention to details and the ability to capture, organize and analyze information
* Pro-actively identify application performance, server hardware and software issues to ensure stability and availability 24X7X365
* Strong working knowledge of ITIL Service Management is required
* Be able to follow Change, Incident and Problem Management activities
* Solid verbal and written communication with other technical teams and the business
* Ensure enterprise standards and security are maintained and enforced on hardware and software
* good understanding of virtual technology is required
* Strong knowledge of ITSM Service Management best practices
* strong written and communication skills is a must
* Excellent knowledge of application performance measurement, distributed computing technologies in the UNIX/Linux and Windows space is must
* Be able to analyze application, systems issues and assess impact
* Ensure timely communication and escalation for unresolved issues
* Be able to work well in a team environment.









EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178