*Systems Engineer III in Elk Grove Village, IL at APEX Systems

Date Posted: 4/13/2018

Job Snapshot

Job Description

Job #:  830097

Description: This Support Engineer position in IT Command Centers Critical Platform Support (CPS) team requires on-site shift work providing 7x24 operational support for critical distributed systems in Unix/Linux, Windows, Virtual (VMWare, HyperV) and Middleware environments. Responsible for monitoring system performance and restoration of services. Familiarity with standard concepts, practices and procedures within IT Operational Support. Relies on experience and judgment to plan for shift workload and participate in planned change activities as well as incident follow-ups. Creatively managing multiple alerts and incidents to ensure high impacting scenarios are prioritized appropriately and addressed quickly to reduce system impact.

MANAGER NOTES:
Day to day System Administration and monitoring for Windows and UNIX/Linux (HPUX, AIX, Solaris, Linux) environments. Understanding of various Microsoft tools is a plus. Additional monitoring and support required for critical processes in Application, Middleware, Database, Storage and Backup areas. Troubleshooting and familiarity with various Middleware components (Messaging technology, Weblogic, Websphere, TomCat, DataPower) is essential. Strong knowledge of Enterprise Monitoring Tools such as HP Openview, SiteScope, SCOM, AppDynamics and Big Panda is critical. Familiarity with Ticketing System (ServiceNow) is a plus. Responding to alerts from the enterprise monitoring tools, automation and escalation from IT Service Desk.

Strong working knowledge of ITIL Service Management is required. Be able to follow Change, Incident and Problem Management activities. Solid verbal and written communication with other technical teams and the business. Able to work well with Application support, Network Operations, Middleware, Database and Dev Ops Support teams (on-shore & off-shore) and respond to user reported issues. Maintain and manage server hardware and software to ensure stability and availability 24X7X365. Ensure enterprise standards and security are maintained and enforced on hardware and software. Provide knowledge and troubleshooting expertise during incidents and problem management follow-up.

Minimum 3-5 years of Systems Administration experience in Windows server environment required. Additionally, 3-5 years of Systems Administration experience in UNIX/Linux server environment is also required. 1-2 years of experience in an operational support role is essential. Strong knowledge of ITSM Service Management best practices and strong written and communication skills is a must.

Ability to independently solve system problems and be self-directed, having attention to details and the ability to capture, organize and analyze information. Excellent knowledge of distributed computing technologies in the UNIX/Linux and Windows space is must. Be able to analyze systems issues and assess impact. Ensure timely communication and escalation for unresolved issues. Be able to work well in a team environment.