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Tech Lounge Specialist in Erie, PA at APEX Systems

Date Posted: 6/14/2019

Job Snapshot

Job Description

Job #:  980144


Tech Lounge Specialist II –Job Summary:  As a Lounge Specialist, you will be the front line of CompuCom and interface with customers onsite at their location and provide each user with white glove service for all IT related questions in the area of application support, technology questions, hardware and services. You’re highly skilled at detection of users’ needs, troubleshooting their issue and resolving it or ensuring that the correct process is followed for resolution. You will educate users on technology features, assisting with hardware selection process, demos and training along with provide software and personal training sessions for users on standard tool sets. You are the customer advocate and coordination point for all customer issues and requests – even if these are beyond the scope to solve and take ownership of their issue. Additional Requirements
• Strong Customer Service skills and are approachable, a good listener, takes ownership of their issue and empathetic.
• High level of energy and enthusiasm with the ability to thrive in a rapidly changing environment
• Demonstrated customer focus – evaluates decisions through the eyes of the customer, builds strong customer relationships and creates processes with customer viewpoint? Knowledge and Skill Requirements:
• Excellent Customer Service Skills
• Advanced knowledge of installation and operation of relevant software, hardware and other equipment
• Knowledge of relevant call tracking applications
• 3-5 years of related experience and training
• A+ certification
• Microsoft MCP Certified a plus Key Competencies:
• Ability to deliver great customer experiences and to be invigorated by constant personal interaction
• Ability to manage multiple, simultaneous tasks, client relationships and expectations
• Strong communication skills
• Positive Attitude
• Learning skills
• Problem solving
• Adaptability
• Planning and organizing skills
• Attention to detail
• Stress tolerance
 
Certifications: A+ is Required
Education: HS
Work Schedule (OT or OC?): M-F 9:00 am - 6:00 pm or 7:00am – 4:00 pm
Interview Process: 1st – Phone screen, 2nd – on-site visit
 
Driving Required – NO
 
Additional comments:
Top 3 attributes would be:
  1. Solid interpersonal skills – able to comfortably interact with the customer
  2. Professional attitude and work ethic
  3. Broad range of technical experience.

 
 
 
 
 
 
 
 
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178-6178.