Tech Support Analyst I CAN in Mississauga at APEX Systems

Date Posted: 8/20/2019

Job Snapshot

  • Employee Type:
    Contractor
  • Location:
    Mississauga
  • Job Type:
  • Experience:
    Up to 2 year(s)
  • Date Posted:
    8/20/2019

Job Description

Job #:  1000593


Tech Support Analyst I
 
Summary: Responsible for supervising the manufacturing and installation of computer or computer-related equipment and components.
 
Major Job Duties:
  • Test and image desktops and laptops.
  • Maintain, analyze, and troubleshoot, software and computer peripherals.
  • Ability to setup, configure and add all hardware.
  • Assist Corporate Desk Side Support technicians with large IMAC’s.
  • Assure that all tickets requiring follow up work and/or calls receive appropriate attention. Provide technical support to end users via telephone.
  • Back up and burn end user data.
  • Assist in developing and documenting improvements to current processes.
  • Assist coworkers in resolution of end users’ technical issues.
  • Assist coworkers in the execution of established processes and escalations.
  • Test, image and clean PC’s, laptop, monitors, printers, and other related hardware.

 
Education/Experience:
  • High School Diploma or GED required.
  • Entry level -2 years of hands on technical knowledge of laptop and desktop design and software installation required.

 
Skills and Competencies:
  • Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals.
  • Possess 1 to 2 years’ experience in a break/fix environment.
  • Able to lift and palletize heavy equipment. (PC’s, monitors, printers.)
  • Strong verbal and written communication skills.
  • A certain degree of creativity and latitude is required.

 
 
•CompuCom supports Employment Equity and Diversity

 
 
 
 
 
 
 
 
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178-6178.