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Tech Support Analyst in Torrance, CA at APEX Systems

Date Posted: 2/5/2018

Job Snapshot

Job Description

Job #:  811259

Description:

 

Summary: Responsible for supervising the manufacturing and installation of computer or computer-related equipment and components.

 

Major Job Duties:

  • Test and image desktops and laptops.
  • Maintain, analyze, and troubleshoot, software and computer peripherals.
  • Ability to setup, configure and add all hardware.
  • Assist Corporate Desk Side Support technicians with large IMACs.
  • Assure that all tickets requiring follow up work and/or calls receive appropriate attention. Provide technical support to end users via telephone.
  • Back up and burn end user data.
  • Assist in developing and documenting improvements to current processes.
  • Assist coworkers in resolution of end users technical issues.
  • Assist coworkers in the execution of established processes and escalations.
  • Test, image and clean PCs, laptop, monitors, printers, and other related hardware.

 

Education/Experience:

  • High School Diploma or GED required.
  • Entry level -2 years of hands on technical knowledge of laptop and desktop design and software installation required.

 

Skills and Competencies:

  • Familiar with standard concepts, practices, and procedures within a particular field.
  • Relies on limited experience and judgment to plan and accomplish goals.
  • 1 to 2 years experience in a break/fix environment.
  • Able to lift and palletize heavy equipment. (PCs, monitors, printers.)
  • Strong verbal and written communication skills.
  • A certain degree of creativity and latitude is required.