Technical NOC Support Lead in Bloomington, IL at APEX Systems

Date Posted: 2/15/2018

Job Snapshot

Job Description

Job #:  821196

Job Duties:

  • Monitors production operations record and report irregularities in system software, business application programs, and hardware for both mainframe and PC platforms to designated 2nd level support staff.
  • Identifies and resolves computer operations problems.
  •   Assists with training and projects.
  • Assure that our online systems are available by using proper procedures to bring up and monitor online tasks. (CICS, Production Files, Lifecomm, etc.)
  • Creates and maintains production processing schedules
  • Monitors production schedules and determines appropriate actions to resolve processing problems
  • Coordinates the implementation of major application/system additions and changes working with project teams and other development/support areas
  • Assists with processing trends analysis and helps with recommendations to improve our processing environment. Perform quality assurance functions as required for all JCL changes to the production processing systems. Provides support for problem management, to include problem analysis, follow-up, and closure.



  • Ticket analysis and resolution with in SLA.
  • Monitoring alerts using Zeke Zena Zenoss Tivoli Site Scope and guide to team members
  • Disabling servers on requirement basis for monitoring requests in Zenoss
  • Tier2 Tier3 fault management includes running jobs adding them in schedule on the basis of adhoc scheduling request
  • Informing programmer for jobs related modifications and delays
  • Running script using Zeke
  • Scheduling Jobs through Zeke and Zena
  • Ticket creation and assignment using SDM
  • Contention resolving and monitoring consoles 24 x 7
  • Giving Cabinet Combo number for accessing data center
  • Client and stake holder management
  • Weekly and monthly reporting