Technical Support II in Lebanon, IN at APEX Systems

Date Posted: 10/22/2019

Job Snapshot

  • Employee Type:
  • Location:
    Lebanon, IN
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Job #:  1020096

What you’ll do on a typical day:

• Identify, triage, prioritize and resolve Level 1 & 2 Incidents within our Service Level Agreement, which includes responding to high priority outages outside of normal business hours.

• Follow ISO standards including using a ticketing system, performing scheduled task and preventative maintenance.

• Escalate outages in accordance with service level agreements.

• Present a high level of professionalism and customer service throughout all interactions.

• Maintain an inventory of assets to ensure asset readiness to minimize incident impact and downtime.

• Use monitoring tools such as Solarwinds and other diagnostic tools to monitor equipment.

• Prioritize regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame.

• Ensure that all systems are operating as efficiently and productively as possible and escalate issues to appropriate leadership/technical teams as needed within established timeframes.

• Implement site technical refreshes, end-user equipment deployments for expansions, and end-user equipment deployments for site startups.

• Present an understanding of the Warehouse Management Systems.

• Perform daily walks around the warehouse or plant and perform equipment inspections and preventative maintenance.

• Perform installation, upgrades, maintenance, basic troubleshooting and repair of various computer devices, mobile phones, scanners, network equipment, printers, telephones and other end-user equipment

• Perform installation, upgrades and basic troubleshooting of various software.

• Maintain composure and perform well under pressure in high priority situations to focus on the task at hand.

• Communicate clearly, concisely, effectively by telephone, written correspondence, and in person to co-workers, leadership, customers and other external contacts.

• Interact with equipment vendors and manage warranty returns.

• Work well on a team with direct supervision from the Supervisor.
What you need to succeed:
At a minimum, you’ll need:

• High school diploma or equivalent

• 3 years of experience supporting a corporate or warehouse networked computer environment

• Ability to troubleshoot and configure RF devices or other handheld terminals

• Ability to troubleshoot and configure Windows and Android PCs and tablets

• Ability to troubleshoot and configure printers including multifunction, laser, fax, barcode label, dot matrix and high-volume scanners
It’d be great if you also have:

• 2 year or 4 year Degree or vocational training equivalent in CS or MIS or work experience equivalent.

• 3-5 years of experience installing, troubleshooting and supporting corporate AV equipment; building, deploying and troubleshooting desktop computers in a corporate environment; and Microsoft Windows OS

• 3 years of experience supporting telephony equipment
Be part of something big.
Please reach out to Trevor Hix if interested
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178-6178.