Technical Support Specialist in Newton, MA at APEX Systems

Date Posted: 2/22/2018

Job Snapshot

Job Description

Job #:  802471

Technical Support Specialist Job Opportunity**

Position: Tech Support Specialist

Location: Newton, MA

Duration: 6+ month contract to hire

If interested, please send an updated MS Word copy of your resume to Sydney Gillis, Technical Recrutier, to


The ideal candidate is a dedicated problem solver who is highly motivated and has strong technical experience and communication skills. The candidate should enjoy working in a fast-paced, collaborative environment and exhibit a commitment to delivering customer satisfaction and success.

  • Provide timely, helpful responses and basic troubleshooting assistance by phone and e-mail
  • Assist non-technical oriented clients with the use of our Web-based software
  • Manage multiple technical issues, identify trends and properly document information to promote swift resolution
  • Communicate effectively across teams, with specific focus on ensuring escalation notes are detailed and provide steps to reproduce
  • Contribute to projects that enhance the quality and efficiency of the customer service team
  • What you will need to be successful in this role….
  • Bachelor’s degree or equivalent
  • At least two years of technical problem solving experience
  • Experience in a help-desk or customer support role assisting external customers with issues
  • Strong communication and multi-tasking skills with a focus on strong attention to detail
  • Demonstrated ability to quickly learn new skills, products, technologies and procedures
  • History of maintaining professional attitude  and remaining calm while working to resolve difficult customer issues
  • General understanding of technology stack for SaaS infrastructure, including basic Internet routing, proxy servers, VPNs, workstations, browsers, as well as the application stack including databases, web servers and application servers is preferred

Must Haves:

Need to have worked in an application support role in the past

Excellent customer service skills

Understand data flows between systems