Technical Writer in Hoffman Estates, IL at APEX Systems

Date Posted: 5/23/2018

Job Snapshot

Job Description

Job #:  851874

If you are interested, please email your resume to Tess Cochrane at tcochrane@apexsystems.com 
 
The Instructional Designer’s role is to develop written information about the organization’s computing systems that aid in their development, use, and support. Outputs include will include a range of documents to be read by both technical and non-technical personnel across all departments.
 
Responsibilities

  • Liaise with department heads and end users to define identify business procedures and establish documentation needs for hardware and software.
  • Analyze IT project requirements to determine types of documents needed.
  • Collaborate with systems and development staff to collect and interpret technical information.
  • Liaise with printers and graphic artists to plan layout, graphical elements, and formatting of documents. Ensure final documents are usable and of high quality.
  • Research, evaluate, and recommend new documentation tools and methods in support of documentation improvement efforts.
  • Develop documentation project plans and timelines.
  • Plan, design, research, write, and edit a range of documents, including user guides and manuals, technical specifications, training materials, user policies, and proposals, for both print and online media.
  • Edit written documentation of development and other IT staff to create unified and consistent support documents.
  • Establish, communicate, and maintain documentation standards, and provide training where required.
  • Maintain currency and accuracy of all documentation.

 
Knowledge & Experience

  • Hands-on technical writing and editing experience, with specific experience in documenting information technology software and systems.
  • Knowledge of information gathering, planning, and organizing methods and principles.
  • Strong understanding of document formatting and presentation techniques.

 
Education & Certification
 
University degree in the field of English, Communications, or Journalism. A background in technology is desirable.