Technical Writer in Hoffman Estates, IL at APEX Systems

Date Posted: 5/23/2018

Job Snapshot

Job Description

Job #:  851874

If you are interested, please email your resume to Tess Cochrane at 
The Instructional Designer’s role is to develop written information about the organization’s computing systems that aid in their development, use, and support. Outputs include will include a range of documents to be read by both technical and non-technical personnel across all departments.

  • Liaise with department heads and end users to define identify business procedures and establish documentation needs for hardware and software.
  • Analyze IT project requirements to determine types of documents needed.
  • Collaborate with systems and development staff to collect and interpret technical information.
  • Liaise with printers and graphic artists to plan layout, graphical elements, and formatting of documents. Ensure final documents are usable and of high quality.
  • Research, evaluate, and recommend new documentation tools and methods in support of documentation improvement efforts.
  • Develop documentation project plans and timelines.
  • Plan, design, research, write, and edit a range of documents, including user guides and manuals, technical specifications, training materials, user policies, and proposals, for both print and online media.
  • Edit written documentation of development and other IT staff to create unified and consistent support documents.
  • Establish, communicate, and maintain documentation standards, and provide training where required.
  • Maintain currency and accuracy of all documentation.

Knowledge & Experience

  • Hands-on technical writing and editing experience, with specific experience in documenting information technology software and systems.
  • Knowledge of information gathering, planning, and organizing methods and principles.
  • Strong understanding of document formatting and presentation techniques.

Education & Certification
University degree in the field of English, Communications, or Journalism. A background in technology is desirable.