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Technology Agnostic - Technical Writer II in Troy, NY at APEX Systems

Date Posted: 4/15/2019

Job Snapshot

  • Employee Type:
  • Location:
    Troy, NY
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Job #:  949962

Apex Systems and one of our top Insurance Industry clients is looking for an experienced Technical Writer to join their team in Troy, NY. If interested, please send your resume & contact info to Emily at 

Summary of responsibilities:

Responsible for the translation of documented and undocumented procedures, verbal descriptions and other directions into a standardized Process template which will include high-level process descriptions, detailed step by step directions, roles and responsibilities, RACI chart and Visio flow diagrams. The technical writer will be required to review existing documentation, conduct interviews with IT Operations resources and observe technicians as they execute processes. The technical writer will be expected to use this information coupled with their own operations experience to facilitate the complete and accurate documentation of each process. A wide degree of Operations experience, excellent writing skills and awareness of process flows is expected.

Activities Include:

  • Analysis of processes used to resolve IT Operations service Requests and Incidents.
  • Review multiple Standard Operating Procedures (SOPs), documents and web forms for Operations tasks
  • Work with SMEs to gather details required to complete specified tasks
  • Organize and facilitate meetings with Operations SMEs to validate SOPs
  • Complete Process template summarizing the operational activities, highlighting any gaps or conflicts that need to be addressed
  • Complete walk-throughs of final documentation with SMEs to validate accuracy of documented activities Skillsets
  • Technical writing skills; the ability to summarize complex concepts and processes clearly in documents
  • Understanding of infrastructure technologies, Windows OR Unix/Linux Servers, Storage, Monitoring, Scheduling and ID Access Management
  • Ability to elicit process fulfillment steps from Operations subject matter experts
  • Ability to quickly absorb new technology, product concepts and terminology Experience
  • Experience in preparing Business Process models or Process Workflow diagrams in Visio for Infrastructure Services
  •  Experience creating RACI documents
  • Understanding of IT Infrastructure audit controls a plus









EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178