Telecom BA in Charlotte, NC at APEX Systems

Date Posted: 6/26/2018

Job Snapshot

Job Description

Job #:  859170

JOB SUMMARY
The Business Analyst serves as a liaison between the business community and the IT organization and/or vendors in order to provide technical solutions to meet user needs. 
 
 
MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience.  
 
Analyze business partner’s operations to understand strengths and weaknesses in order to determine opportunities to automate processes and functions.
 
Assist in business process redesign and documentation as needed for new technology.
 
Translate high-level business requirements into functional specifications for the IT organization and/or vendors. Manage changes to such specifications.
 
Negotiate agreements and commitments by facilitating communication between business unit(s) and IT and/or vendors from initial requirements to final implementation.
 
Work with business partners within one business function to align technology solutions within business strategies.
 
Assist Project Managers in development of project plans and use associated project planning tools as needed.
 
Conduct feasibility studies to assess cost/benefit, efficiency and technical viability of solutions to business problems.
 
Analyze business processes, functions, and procedures to determine most effective business systems software to meet the needs of the organization.
 
Establish specifications and objectives based on business requirements and cost effectiveness; provide recommendations to management personnel.
 
Collaborate with management in systems development and design.
 
Develop test plans and coordinate software testing.
 
Perform other duties as assigned.
 
 
 REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Excellent interpersonal skills and ability to present performance feedback effectively
Excellent presentation skills with small- to medium-sized groups
Strong analytical ability
Ability to work independently
 
Education
Bachelor’s degree in business administration, computer science or related field
 
Related Work Experience
Procedural documentation and project implementation experience
 
 
PREFERRED QUALIFICATIONS
Skills/Abilities and Knowledge
Demonstrated project management and leadership abilities


Related Work Experience
5 years of call center/customer care operations management experience

 

 

 

 

 

 

 

 

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystemsinc.com or 844-463-6178.