Job Description

Role: Avaya Telecom Specialist

Location: Columbus, Ohio

Duration: One Year +

Client: Financial Services, Telecom

Technical Environment:  Aura, CM, SM, Genesis, SIP, Call Center

Team Size: Lab Environment 3

Overview:

Telecom Engineer needed to join small team in a Lab that is primarily responsible for applying patches and testing for new deployments to go into production.

Requirements:

•  7+ years of advanced telecommunications experience.

•  Must possess and be able to demonstrate a very strong working knowledge of:

•  Extensive SIP/System Manager/Session Manager experience.

o  The Avaya PBX product line and its associated features (e.g., Uniform Dial Plan, ASA Imports and Exports)

o  Avaya Call Center Elite;

o  Avaya VAL Manager;

o  Avaya CMS;

o  Where possible, Genesys for Call Routing;

o  Avaya Modular Messaging;

o  AUDIX and Octel Serenade Voice Messaging; and,

o  Microsoft Office applications (i.e., Word and Excel).

•  Must be able to work with minimal supervision.

•  Must possess excellent written and verbal communication skills.

•  Must be able to speak with end-user customers to derive requirements on their requests and implement requested changes.

•  Must be able to balance quality, excellence, and timeliness while maintaining customer focus

•  Must possess strong organizational and administrative skills.

•  Must be able to understand and follow directions.

•  Open, represent, implement, and close change records in accordance with the CUSTOMER  ECM system.

•  Produce or update CUSTOMER turnover documents and represent them on CUSTOMER Change Control calls and Turnover calls.

•  Implement updates to the CUSTOMER Wire database.

•  Upon request from CUSTOMER, administer and configure Avaya Call Center software products, including at a minimum:

o  Vector writing and trouble-shooting, including VDN’s and VDN Variable;

o  Contact Center Soft MACD activity;

o  Administration of recorded announcements and announcement audio groups via VAL Manager; and,

o  Administration of standard CMS features (e.g., user logins, feature permissions, and directory naming).

•  Update the CUSTOMER EURC system with clear and concise resolution.