Tier 1 NOC Admin in Vienna, VA at APEX Systems

Date Posted: 8/5/2018

Job Snapshot

Job Description

Job #:  853557

Apex Systems is looking for a qualified Tier 1 NOC Admin in the Loudoun County Area for a DoD contract in Loudoun County, VA. If interested, please send your most up-to-date resume to Del Molina. His email is .
 

Description of the role:

 

Provide Tier One level NOC Support to support continuous monitoring; customer facing interactions; issue troubleshooting/resolution; execution of established escalation procedures; and document all customer related interactions and issues in the proper NOC tools.  Participation in Adhoc and scheduled team discussions or meetings as requested.

 

Environment:

 

Exposure to tools such as: HP NMMI; SCOM; SCCM; Remedy Ticketing System; Cisco/Juniper Routers and Switches; Cisco/Juniper/Palo Alto firewalls. 

Tier One Personnel will be subject to shift work to support the 24x7 NOC environment. At a minimum, the following shift coverage is required to be filled by NOC Personnel. The following Shifts need coverage and all personnel must be open to at least one day of weekend work:

24/7 environment - set Shifts:

M-F – 6AM-2PM

M-F - 10PM-6AM

Sat-Sun – 6AM-2PM

Sat-Sun – 2PM-10PM

Sat-Sun – 10PM – 6AM
 

The personnel must have relevant experience in providing NOC Tier One services for major network customers located at geographically diverse locations to include: continuous monitoring, troubleshooting & problem resolution methodologies, escalation procedures and sufficient network engineering knowledge to understand highly complex network deployments.  Candidates must be US citizens and able to obtain and maintain a Department of Defense active Secret clearance as a condition of employment.

 

NOC Personnel will provide the following services:

  • Responds to alerts from centralized management system to maintain health of platform
  • Troubleshoots, evaluates, tracks, and manages network problems and recommend the best solutions while escalating to higher tiers according to NOC procedures
  • Performs initial troubleshooting, problem analysis and isolation of network and system events in accordance with NOC incident management guidelines
  • Understands and responds properly to escalation procedures
  • Provides quality, timely and accurate end-to-end support of any issues within functional area of responsibility-this includes (but not limited to) phone, email and documentation/tracking of the incident in the ticketing system
  • Enters data into trouble ticketing system in an accurate and complete manner to document problems including diagnostic results and multiple product correlation as well as escalation and repair performance information
  • Escalates outage events and or impairments to appropriate individuals and organizations, when not resolved in the prescribed amount of time
  • Monitors and tracks scheduled network maintenance activities in applicable tools analyzing the duration and potential impact to customers and ensuring they are consistent with approved times for these activities
  • Provides input and feedback for the development and improvement of NOC
  • Think, reason, and act to minimize or prevent service interruptions and degradations
  • Aggressively investigate and identify issues or potential issues and respond appropriately
  • Quickly and accurately communicate the status to appropriate personnel
  • Exercise good judgment, make sound decisions, and drive restoration efforts
  •  Provide Tier 1 troubleshooting and support across all teams, engineers and systems.
  • Assist other Teams with critical maintenance and tasks as requested

 

 

 

 

 

 

 

 

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 844-463-6178.