Tier II Support Technician in Alexandria, VA at APEX Systems

Date Posted: 3/1/2018

Job Snapshot

Job Description

Job #:  826819

Desktop Support Specialist


DOD 8570.01m IAT Level 1 certifications

•  Must be eligible to obtain and maintain an Active Secret Clearance

•  CompTIA A+ce, Network+ce or Security+ce

•  Current Microsoft operating system certification or HDI Service Desk certification

Job Specific:

  Provide Tier I Service Desk support to Joint Staff customers in the Pentagon and Hampton Roads, Va. Must have excellent verbal communications skills to support customer interaction. Must have an excellent knowledge of remote customer support actions using such tools as Microsoft remote access, or Dame Ware to resolve customer issues. A working knowledge of BMC Remedy system is required for incident ticket management and documentation of resolution actions or ticket escalation as necessary. Disconnect existing computer systems and install new VDI zero-client machines.  Conduct  analysis of product installations, modifications and enhancements in accordance with documented procedures and specific customer specifications. Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinative product solution. Assesses customer needs in accordance with customer specifications. Conducts technical training and product briefing with customers and act as local on-site representative to for this deployment.  Must have excellent communication and strong customer service support skills and ability to follow instructions.

This position will require:

•  First Shift Help Desk Support (0700 hours to 1600 hours)

•  Shift Schedule will be Monday - Friday however, flexibility to cover weekend if mission support is necessary

Education Requirements

High School diploma, or equivalent experience/combined education, with additional specialized technical training equivalent to a technical Associate degree and/or demonstrated ability to perform assigned technical tasks and 5 Years or more of experience.