Tier III Support Engineer in Charleston, SC at APEX Systems

Date Posted: 7/17/2019

Job Snapshot

Job Description

Job #:  963850

Tier III Support Engineer
North Charleston, South Carolina, United States
The Tier III Support Engineer is part of a 24x7x365 team that troubleshoots systems that include Citrix XenApp, NetScaler, VMware vSphere, and other virtualization solutions. This is a fast-paced team oriented position, which provides technical support to military healthcare professionals around the world.
A candidate should have solid understanding of virtualization technologies in an enterprise-level Windows environment.

Roles and Responsibilities:
  • Troubleshoot and administer Citrix, VMware, and Microsoft Server solutions
  • Provide installation support by assisting with upgrades, installing Service Packs/hotfixes, and resolving service requests
  • Provide phone and remote support to various customers running various virtualization technologies
  • Assist on internal and external projects
  • This includes the installation and configuration under the guidance and supervision of a technical lead
  • Support and maintain customer facing hosted environment
  • Swing Shift and Night Shift preferred (we have openings for morning/day/evening/night)

Required Experience:
  • Minimum of 6 years of experience in installation and maintenance of Windows based systems or 1 year of experience with a BS degree in Engineering, Physics, Network Security, Information Systems or Computer Science.
  • Virtualization experience is preferred (XenApp/XenDesktop/VMware)
  • Individual must have the ability to troubleshoot technologies via phone and other remote tools
  • Secret Security Clearance
  • Security + Certificate

Desired Skills:
  • Should be knowledgeable with Windows 2008, 2012, 2016, Active Directory, DNS, Group Policy, and security policies
  • Should be knowledgeable in networking, routers, firewalls and V-LANs
  • Strong verbal and written communication skills
  • Must be organized and detail-oriented
  • Must have a team player attitude
  • Ability to interact with all levels of an organization in a professional, diplomatic, and tactful manner

  • Long Term Disability
  • Basic Life Insurance
  • Basic Accidental Death & Dismemberment Insurance
  • Direct Payroll Deposit
  • Leave Accrual
  • Holidays

Optional Benefits
  • Short Term Disability
  • Additional (Voluntary) Life Insurance
  • Additional (Voluntary) AD&D Insurance
  • 401(k)
  • Medical Coverage
  • Dental Coverage
  • Vision Care Plan
  • Flexible Spending Account Plan
  • Online Training
  • AFLAC Supplementary Insurances

EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178-6178.