Trilingual Customer Service Representative in Hopkinton, MA at APEX Systems

Date Posted: 3/27/2018

Job Snapshot

  • Employee Type:
    Contractor
  • Location:
    Hopkinton, MA
  • Job Type:
    Other
  • Experience:
    Not Specified
  • Date Posted:
    3/27/2018

Job Description

Job #:  817151


If interested, please email your resume to Anna Morrow at amorrow@apexsystems.com for consideration.

Job Title: Trilingual Customer Service Representative

Shift: Tue-Sat 7:00am-3:00pm EST.

Language Requirements: Tri-Lingual (Portuguese, Spanish, and English).

Rate: 15/hr based on experience

Contract length: through the end of September with a strong likelihood of extension or conversion to a permanent position.  

GENERAL SUMMARY:

  • Provides front-end support via online Chat, Email, and Phone for Partners, Internal and External Customers.
  • Also supports the client’s Online Support portal for Partners, Internal and External Customers.
  • Follows process and procedure to ensure excellence in customer service.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Communicates with customers via Live Chat.
  • Chat customer support technicians assist engaging technical support, providing entitlement details, licensing queries, and online support.
  • Create, research, and update service requests
  • Tiered Services enforcement based upon customer's contract level and routes these customers to appropriate service teams.
  • Management of EMC Online Support issues including locked accounts, password resets, Contact Administration, and other Online Support technical issues.
  • Work through Service Requests, email, and telephone.
  • Troubleshoot issues through to resolution. Interface with applicable partner teams, IT, sales, and other internal groups
  • Implements, escalates procedures in a timely manner to appropriate personnel as directed by Global Support Center Shift leads and management.
  • Provides support and exhibits sense of urgency reconciling inconsistencies.
  • Performs other duties as required.

SKILLS:

  • Strong Customer Support skills Customer focused
  • Prioritization of tasks Sense of Urgency Basic computer skills.
  • Strong communication skills Ability to work in a team environment.
  • Ability to work in a high-pressure environment.
  • Organizational skills Able to adapt to change
  • Troubleshooting/Problem solving skills
  • Ability to multi-task Adaptability; easily adapts to change and new processes
  • Positive influence

Education:

High School diploma

Experience:

  • 1+ years customer support
  • All Candidates must meet the CST 1 and CST 2 requirements including typing test and phone screening by Advantage

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystemsinc.com or 844-463-6178.

 

 

 

 

 

 

 

 

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystemsinc.com or 844-463-6178.