Unified Communication Telecom Analyst in San Antonio, TX at APEX Systems

Date Posted: 2/14/2020

Job Snapshot

Job Description

Job #:  1036871
If interested, please send a copy of your updated resume to jhogan@apexsystems.com
 
 
 
Telecom Analyst
9 month contract 
San Antonio, TX 


Required Skills:
- CUCM Dial Plan consolidation
- voice gateway configuration
 – including dial-peers and SIP Trunk/CUBE and SIP Normalization configuration, (LUA scripting desired)
- UCCX scripting to include:  
 - design and configuration XML / JSON document data extraction and template manipulation of keyword transformation;
 - SQL queries
 
Required Function 1:
Analyst will be responsible for providing technical and functional guidance for communications technologies and capabilities. This includes but is not limited to Teams, VoIP, audio and video conferencing, monitoring and reporting.The candidate will also be involved in advance troubleshooting of operational issues and the testing of patches. Will also work with a project team to deploy new functionality, implement services, create standard operating procedures, train, and troubleshooting.Responsibility
• Analyze voice and video calling trends, provide reports and make recommendations for improvements to partners and providers
• Lead efforts to maintain enterprise audio and video conferencing hardware
• Troubleshoot and support conference room equipment
• Use considerable judgement to determine solution and seek guidance on complex problems.
• Document processes and maintain user guides
• Driving continuous improvement efforts through proactive service monitoring.
• Adapts existing methods and procedures to create possible alternative solution to moderately complex problems.
Required Function 2:
We are planning to accomplish the following:Communication Manger dial-plan re-evaluation- Establish automatic alternate call routing to enhance CUBE dialing rules- Call Search Space consolidation- Certificate and Licensing update documentation- Re-evaluate the implementation of local route groups (PRI reduction/consolidation)- MTP configuration and SIP Trunk resource allocationCUBE- Dial peer review and evaluation of current call management to PSTN/SIP Carrier- Assist in efforts to resolve external to internal call transfer via SIP Refer Contact Center - Evaluate current application version control; streamline process- Clean-up redundant code in applications- Establish Test QA application for subflows and sub-components of applications- Move existing completed code in DEV, to TEST QA and get CAB approvals for RFC’s to transition to PROD- Add efficiencies to existing code to enhance Contact Management through the use of session management variables (holiday, hours of operation, contact management for call-backs)- Create applications to enable Contact Center Management to self-serve changes “on the fly” (record, play broadcast/recorded messages, set alternate routing, set Contact priority; receive triggered and threshold alerts from applications and contact service queue metrics), create dynamic triggers using thresholds for new automations- Configure, test, and evaluate outbound campaigns through the CUBE (Cisco Unified Border Element), in preparation to move off of PRI’s.Assist in the preparation of moving to Unified Communications Release 12 software updates.
Required Function 3:
Required Skills:- CUCM Dial Plan consolidation - voice gateway configuration – including dial-peers and SIP Trunk/CUBE and SIP Normalization configuration, (LUA scripting desired)- UCCX scripting to include: - design and configuration XML / JSON document data extraction and template manipulation of keyword transformation; - SQL queries
 
 
 
 
 
 
 
 
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178.