UX Researcher in Richfield, MN at APEX Systems

Date Posted: 4/27/2018

Job Snapshot

Job Description

Job #:  844230

Title: Marketing - UX Researcher III

Work Location: Richfield, MN

Tell me about your department:

Team: Retail & Services User Experience

Reports to: Senior UX Manager



The Retail & Services User Experience team seeks a passionate, collaborative, and outgoing candidate to join our fast-paced group. As a UX Researcher you will be responsible for executing strategic oriented user research initiatives across a variety of projects that support in-store applications for Best Buy store employees. You will have a strong attention to detail and be able to interact across many projects and teams. Travel outside of MN is required.


Project Description:

Position Overview:


Responsibilities/Deliverables that the resource will be responsible for:

  • Able to effectively plan a variety of research studies such as ethnographies, contextual interviews and usability testing
  • Able to create research deliverables such as plans, moderator scripts, result reports, etc.
  • Able to facilitate/conduct sessions with participants
  • Able to coordinate with other researchers, business stakeholders and UX design team members for planning and execution
  • Able to work within an Agile environment and execute research in an iterative fashion
  • Must be able to effectively present and speak to research results on a professional level in order to be the “voice of store employees”
  • Responsible for following techniques that adhere the Retail & Services User Experience strategy, used to guide all UX decisions for our Retail applications
  • Expert understanding of UX methodology and best practices, with the ability to connect them to business, technical and product strategy
  • Ability to prioritize multiple projects with competing demands
  • Ability to self-prioritize time and deliverable schedules


Collaboration is at the center of how we develop experiences and you will be able to hold conversations with, and present to, information architects, strategists, visual designers, writers, developers, business analysts, business stakeholders, and project managers. You should also be comfortable working in a fast-paced environment and have the ability to self-define tasks, deadlines, and next steps as needed.


Skills Overview:

What are the MUST have skills that you are looking for in a candidate?


  • 8-10 related years of experience
  • 2+ years experience with iterative research methodology
  • 3+ years experience with contextual and usability methods
  • 3+ years experience in a corporate environment
  • 3+ years experience with planning, executing and reporting results
  • Must have samples of a plan, script and final report
  • Must be able to travel up to 60% and okay with expense/reimbursement policies


Preferred Qualifications

  • BA in Communications, Psychology, Human Computer Interaction or related fields
  • Agile/Iterative experience 


Bonus Qualifications

  • Experience with remote testing methods such as UserZoom or UserTesting.com

What are the technologies and the depth of the technologies that a candidate must have in order to be successful in this role?

  • Expert in Microsoft PowerPoint
  • Proficient in Microsoft Word
  • Proficient in Microsoft Excel

What are the soft skills that you feel candidates must-have in order to be successful in this role?


  • Strong ability to collaborate and assert a point of view positively
  • Comfortable with ambiguity
  • Great communication skills
  • Professionalism is key as they will be going out to Best Buy stores and representing corporate headquarters

Please provide three industries that would produce fitting candidates:

  1. Retail
  2. Application/Software
  3. Technology/IT

Interview Process Overview (Please include the date the manager would like to start interviewing):


1 hour In-Person Interviews

** Must have samples of research deliverables to show. This is a strategic research position where final output of research findings is imperative to be clean and professional. **










EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystemsinc.com or 844-463-6178.