Voice Engineer in San Antonio, TX at APEX Systems

Date Posted: 3/1/2018

Job Snapshot

Job Description

Job #:  818094

Apex Systems is currently looking for a Voice Engineer for one of our top fortune 500 clients in San Antonio, TX. This is a Contract opportunity. Please see the job description below and send your updated resume to Alex at ajansen@apexsystems.com 

Job Overview

  • Perform incident management for the Avaya phone switch and adjunct systems.
  • Coordinate voice and video related outage mitigation and/or resolution with Service Desk, Availability Management, and other technical teams.
  • Assist in product delivery of voice/video related efforts. 
  • Using generally accepted methodologies and tools, troubleshoot complex issues up to and including opening cases with Avaya, following through and documenting solutions. 
  • Patch and upgrade said platforms/applications as needed or as found by field notices to assure environment is kept up to date. 
  • Monitor and maintain the systems to achieve 99.99% availability. 

Technical Requirements: 


  • At least 5 years experience in supporting Avaya infrastructure. 
  • At least 5 years experience supporting these application for 2000+ contact center 
  • At least 5 years experience in configuration, deployment, testing, maintenance, monitoring and administering Avaya products including MSA/ASA, AES, Session Manager, Communications Manager 
  • At least 5 years experience in troubleshooting Avaya application and integration to reporting, WFM, Recording, Routing platform (ICM), and Voicemail 
  • At least 5 years experience supporting and maintaining the Avaya Voice Network 
  • Experience with administering trunks, adds, moves, changes. 
  • Experience upgrading, testing, platform. 
  • Experience working with all levels of the client management team. 
  • Experience in usability testing. 


  • Bachelor’s degree in Computer Science or related field 
  • Experience with Avaya integration with Cisco ICM integration 
  • Experience with Cisco CUCM 
  • Knowledge of ITIL Service Management processes and tools 

About Apex

Apex is in the top 1 percent of all staffing companies, the 8th largest IT staffing provider, and the 15th fastest-growing agency in North America.

We serve Fortune 500, mid-market, and emerging companies from a wide variety of industries, including banking, defense, telecommunications, technology, healthcare, energy, and others.

Contract, Contract-to-Hire, Open-Ended-Contracts and Permanent IT

Benefits are provided through Apex for qualified employees and include the following:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401 (k)
  • Short & Long Term Disability
  • Referral Program