Voice Engineer in San Antonio, TX at APEX Systems

Date Posted: 6/14/2018

Job Snapshot

Job Description

Job #:  847833


Apex Systems, the nation's 2nd largest IT staffing firm, has a Contract-to-Hire opportunity for a Voice Engineer in San Antonio, TX for our Fortune 500 client!

If interested in this opportunity, please send your most updated Word resume to Nicholas at nbianco@apexsystems.com

Schedule: Mon-Fri 8am-5pm

Job Role
Performs the full range of maintenance on network(s), infrastructure, and applications. You will also perform system monitoring, daily checks, corrective action, system refreshes, hardware replacements, software upgrades, and application modifications. You will be troubleshooting at a complex level, identifying root cause, return to service, mitigation plans, and creates/documents procedures. Evaluates, analyzes, installs, tests, configures, and administers network(s), infrastructure, and applications as well as providing a full range of testing, administration, and quality checks.


  • Bachelors degree or 6 years of work experience in the Information Technology field
  • 6 years experience in a technical capacity supporting a voice infrastructure or application configuration; experience installing, maintaining, and configuring network, infrastructure and applications specific to Cisco, AT&T, and Avaya.
  • 6 years experience on the Cisco ICM system to include knowledge on the components, configurations and system applications
  • 6 years experience with system installations and configurations on the Cisco Call Manager Voice system
  • 6 years contact center integration/CTI Knowledge (CVP knowledge preferred)
  • 6 years experience with SIP endpoints (prefer knowledge with Cisco Jabber softphone)
  • 6 years experience with troubleshooting SIP call flows on a Cisco and SIP transport infrastructure


  • 6+ years ability to interpret call manager /CTI manager SDI and SDL logs
  • 6+ years experience on call recording integration
  • 6+ years support and integration experience with session border controllers and session management systems
  • 6+ year knowledge and experience using network protocol analyzer and SIP tracing tools









EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystemsinc.com or 844-463-6178.