VOIP Engineer in Washington, DC at APEX Systems

Date Posted: 7/8/2019

Job Snapshot

Job Description

Job #:  985147

VOIP Engineer 
Washington, DC
  • The Engineer will support Core Engineering Research and Development (R&D) to ensure development and enhancement of the Core USAVoice EVoIP system on a BroadSoft BroadWorks platform.
  • This includes product integration, emerging technology research, and support and research of new security requirements.
  • This individual will work under the guidance of an engineering manager to perform R&D projects, provide expert level research and analysis of emerging technologies, vendor software and equipment.
  • The VoIP Engineer is considered an expert in subject matter as evidenced through a combination of recent work experience, education and industry certifications.
  • The VoIP Engineer will also serve as a point of escalation for Tier 2 Service Desk tickets that cannot be resolved by the Tier 2 team. 
  • This engineer will determine the root cause and feasibility of technical solutions for complex technical VoIP problems.
  • The VoIP Telecommunications Engineer will perform configuration and implementation of test, deployment, and/or production environments in support of O&M activities; deployment of operational systems within the customer base; maintenance of Continuity of Operations (COOP) readiness; and adhere to Service Level Agreements (SLAs).

  • The successful candidate will be a self-starter who demonstrates initiative and a team work.
  • As part of the selection process, the candidate must demonstrate excellent verbal and written communication skills and possess a willingness to learn and become proficient with the BroadSoft BroadWorks platform. 

The Tier 3 User/Site Support and System Support issues may include the following devices, applications and/or processes:
  • Zervina CPE Manager/ION server configuration and support
  • Loki System Manager portal configuration and support
  • Red Hat Linux and Windows 2008 administration
  • BroadWorks R21 configuration and support
  • Voice Messaging configuration and support
  • AudioCodes TDM/IP gateway configuration and support
  • LAN/WAN QoS support
  • Session Border Controller configuration and support
  • Installation engineering and support
  • System backups and maintenance
  • Monthly application patching and maintenance release implementation
  • User Support (back-up as needed)
  • BroadWorks Call Center site and district level support
  • AudioCodes edge device configuration and support
  • Edgewater edge device configuration and support
  • Polycom edge device configuration and support

  • The selected VoIP Engineer will have a BS or equivalent and multiple years of experience, in addition to related telecommunications and VoIP experience.
  • Telecommunications/VoIP experience with BroadSoft BroadWorks or BroadCloud Unified Communications.
  • Experience with Skype, Cisco Call Manager, Interactive Intelligence or other hosted UC platforms a plus. Experience with IM&P and Softphone environments.
  • Experience with AcmePacket, Sonus, Edgewater, Adtran, AudioCodes, LOKI and/or Zervina preferred. Experience managing Linux, Windows, and VMWare server environments.

Our team’s Engineering lead seeks candidates with:
  • Linux experience
  • Knowledge of the SIP protocol
  • Ability to debug a VoIP Call and Registration Flow Sequence from a packet capture using Wireshark

EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178-6178.