VTC Operator in Norfolk, VA at APEX Systems

Date Posted: 2/14/2020

Job Snapshot

Job Description

Job #:  1037736
If interested, email resume to Jackson at jbetz@apexsystems.com
VTC Engineer

Summary:  UC associate engineer’s primary day-to-day job is to maintain VTC operations within the NMCI classified (SIPR)/unclassified (NIPR) network. As a member of the UC team, operational knowledge of the Cisco Unified Call Manager (CUCM),  Cisco Video Communication Server (VCS),  Cisco Telepresence MCU Chassis (w/blades), and Polycom telepresence platforms is desired; VTC operators are expected to understand basic networking principles and problem solving as it relates to an IT environment; UC associate engineers are also expected to interact with end users via telephone or IP conference based media and provide assistance as needed to ensure overall customer  satisfaction.

  • Configure IP phones inside of CUCM for registration/communication on the NMCI
  • Remotely configure VTC endpoints for registration/communication on the NMCI network
  • Monitor IP Phone/VTC usage, latency, jitter, and total units in use
  • Manage direct deployment of telepresence endpoint devices (i.e., VTC’s, IP Phones) to ensure successful installation
  • Identify/resolve end user problems
  • Schedule/maintain conference calls inside of Cisco MCU platform
  • Maintain knowledge of all service platforms utilized, as well as accompanying processes and procedures
  • Maintain reported incidents inside of identified enterprise issue ticket tracker to ensure constant oversight of problem throughout life cycle

Job Requirements:

• High School Diploma or equivalent and 3 years’ experience in related Information Technology fields

• CCNA certification or related experience

• CCNA Collaboration network certification a plus

• Ideal candidate will posse “hand-on” experience configuring CUCM, VCS, or MCU platforms

• Mandatory 8570 Certification (Security+)

• Excellent written and verbal communication skills

• Ability to obtain and maintain a DOD Secret Clearance
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178.