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Warehouse Returns Analyst in North Haven, CT at APEX Systems

Date Posted: 2/24/2018

Job Snapshot

  • Employee Type:
    Contractor
  • Job Type:
    Other
  • Experience:
    Not Specified
  • Date Posted:
    2/24/2018

Job Description

Job #:  816369

Job Duties: 

  • Process return merchandise authorizations (RMA) in North Haven Warehouse 
  • Document RMA process steps 
  • Recommend process changes and enhancements to improve efficiency 
  • Work closely with Receiving and Quality departments to process RMAs in a timely manner 
  • Update RMA graphs and metrics weekly 
  • Take initiative over RMA error resolution and escalation 
  • Act as liaison between the warehouse and CS
  • Ensure all RMAs are processed into the appropriate queues for disposition stock, warranty or repair 
  • Help CSR's locate returned parts in the warehouse for expediting 


Skills Required:

  • Ability to respond to internal customers professionally via telcon and or email 
  • Strong working knowledge of Microsoft Office and 
  • Prior SAP a plus 
  • Ability to solve problems 
  • Self-motivated and able to work on own initiative 
  • Ability to work in a team environment 
  • Project and detail oriented 
  •  Experience working in a warehouse environment