Windows Application Analyst in Norfolk, VA at APEX Systems

Date Posted: 6/27/2018

Job Snapshot

Job Description

Job #:  839332

If interested, please send resume to Andie at

We are currently seeking a highly motivated individual to serve as Technical Support Systems Analyst out of our Norfolk, VA office.

The candidate must have a minimum of three to six years of experience in a high-touch complex customer service technical environment. This individual will be given authority (and responsibility) to drive issues to a final resolution, and must be able to balance client needs versus company priorities.

 Primary duties may include, but are not limited to:

  • Demonstrates excellent oral, written and interpersonal communication skills.
  • Highly organized, excellent problem-solving skills, detail oriented, and self-directed
  • A high degree of resiliency and ability to thrive in a fast-paced environment
  • Provides support  by fulfilling Service requests and investigating and resolving simple to complex Incidents and Problems
  • Troubleshooting technical issues while gathering pertinent information to resolve or escalate the problem to appropriate teams.
  • Ability to write Root Cause documentation summarizing incidents & problems and corrective actions necessary to ensure there is not recurrence.
  • Ability to create and understand technical/architectural documentation.
  • Ensures effective monitoring of systems
  • Member of team that provides 24x7 production system on-call support
  • Provides the link between the technical and business views of the system by ensuring that the technical solutions being developed will satisfy the needs of the business.
  • Provides consultation for integration activities to ensure successful implementation.
  • Proactively works with stakeholders to identify future system opportunities and enhancements.
  • The ideal candidate will have hands on experience in a Technical Support Analyst role installing and supporting Trizetto Care Advance and surround applications.
  • Hands on experience with Third-party/COTS software installation, patching and troubleshooting. Ideal candidate will have  experience in 1 or more of the following:  Care Advance Enterprise, TriZetto Facets, McKesson Claimcheck, Ingenix/Optum EASYGroup
  • Ideal candidate will have experience in following toolset: Windows 2008/2012 Server , Citrix, VMWare, IBM WebSphere, IBM WebSphere MQ, Tomcat, Microsoft IIS, MS Office, Oracle, SQL Server, SSRS, SSIS, Informatica, Tidal, TortoiseSVN
  • Formal change management experience / SDLC
  • Experience using SQL to query enterprise level databases (SQL Server/Oracle) is required.
  • Experience working with 3rd party vendors to resolve complex problems
  • Experience with scripting tools (WSH, PowerShell) to automate tasks 


Requires BA/BS in information systems or related field; 6 or more years related experience; or any combination of education and experience, which would provide an equivalent background. 

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 844-463-6178.