Windows10 Support Engineer in Champaign, IL at APEX Systems

Date Posted: 8/16/2019

Job Snapshot

Job Description

Job #:  989329


 
 
Description:  
Our client is seeking a Windows 10 Refresh Technician for a corporate Win 10 Refresh Project.
Major Job Duties:
  • Test, image and clean PCs, laptop, monitors, printers, and other related hardware
  • Maintain, analyze, and troubleshoot software and computer peripherals
  • Set up, configure and add all hardware
  • Assist Corporate Deskside Support Technicians with large IMACs
  • Assure that all tickets requiring follow up work and/or calls receive appropriate attention
  • Provide technical support to end users via telephone
  • Back up and burn end user data
  • Assist in developing and documenting improvements to current processes
  • Assist coworkers in resolution of end users’ technical issues
  • Assist coworkers in the execution of established processes and escalations

Qualifications:
  • 2 to 4 years of hands-on technical knowledge of laptop and desktop design and software installation required
  • Familiarity with standard tech support concepts, practices, and procedures
  • Experience and judgment to plan and accomplish goals
  • 1 to 2 years’ experience in a break-fix environment
  • Ability to lift and palletize heavy equipment (PCs, monitors, printers)
  • Strong verbal and written communication skills
  • A certain degree of creativity and latitude required
  • High School Diploma or GED required

 
 
 
 
 
 
 
 
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178-6178.