Workfront Functional Analyst in Riverton, UT at APEX Systems

Date Posted: 3/27/2018

Job Snapshot

Job Description

Job #:  825916

WorkFront Operations Functional Analyst

Job Summary

The Operational Functional Analyst (OFA) fulfills a critical role in the support of software products.  The OFA must have business acumen, technical skills, and be a subject matter expert in the delivered features provided by the software. As such they are the 2nd and 3rd-tier support point of contact for system users, who are their customers, whom they service in the following ways:  First, the OFA helps their customer use the system correctly and provides issue resolution through configuration, training and process change. Second, the OFA is the liaison between the customer and the technical team. When customizations and enhancements are required, the OFA assures that all configurable options are considered and that code changes are kept to a minimum.  Then, by working closely with the technical team, they ensure that the issue is resolved or that the enhancement satisfies the new business requirement. Once development is complete, the OFA oversees testing, successful migration, and any end user training that may be required. When effectively fulfilling this role, the OFA is continually in contact with their customer, their technical team members, and solution management.

Qualifications

  • Bachelor’s degree in CS, MIS, or related field.
  • 4 – 6 years of successful business/functional experience
  • Experience working with WorkFront in an enterprise implementation
  • Ability to work independently with limited general supervision.
  • Root cause analysis and complex problem-solving skills are important.
  • Ability to understand and create clear technical requirements from business requirements.
  • Communication skills in reporting, face to face presentations, interviewing and socializing platform capabilities.
  • Quickly come to understand which WorkFront features have been used, which have not, and what unused features could potentially meet existing business requirements. 
  • Experience with maintaining the following documentation:
    • Business Requirements – Identify who the customer is and what they need the system to do
    • Configuration Work Book – Identify the features that have been configured
    • Workflows – Work closely with the customer to ensure that workflows are documented and updated as appropriate
    • Project template – Assist the customer in template creation and implementation

User Guides – Maintain/organize documentation on system functionality

 Responsibilities

  • Act as the liaison between your customer and the technical community.
  • Know your customer and their business requirements.
  • Know your product – you must have an “expert” understanding of the delivered features provided by the software, aka how does it work? This includes the user experience, business logic, and data levels.
  • Understand and work well with our technical team – Developers, application administrators, database experts and quality assurance engineers; what tools they use, what roles and responsibilities they have.
  • Be the gatekeeper – when possible, resolve issues with effective use of delivered functionality via configuration, training, or process change; and, otherwise document requirements that are passed to the technical team.
  • Design excellent solutions – assist the technical community, oversee testing and migration, and train the customer.

Document the system – Configuration, integrations, security and other information as required.